Terms of service
SunXWear Terms and Conditions
Overview
These Terms and Conditions govern your use of sunxwear.com and any purchase made from SunXWear. By accessing this website or placing an order, you agree to these terms. If you do not agree, please do not use this website or place an order.
SunXWear is an online retailer of custom embroidered apparel, headwear, bags, and promotional products, based at 4302 Benjamin Road, Tampa, FL 33634, United States, and shipping nationwide across the United States.
Products and Custom Orders
SunXWear decorates genuine brand-name products to order, with no minimum order and embroidery included in the listed price, unless otherwise stated on the product page.
Because products are customized for you, please review your product, size, color, quantity, and logo carefully before ordering. Custom embroidered, personalized, and logo-decorated items are made specifically for your order.
Proof Approval and Production
Every custom order includes a free digital proof for approval before production. Production typically takes 5-7 business days after proof approval, plus transit time.
Embroidery that matches your approved proof is not eligible for return or refund based on design preference. Design changes requested after proof approval are not grounds for a return or refund when the embroidery matches the approved proof. Once proof is approved and production has started, custom orders cannot be cancelled.
Pricing and Payment
Prices are shown on the website at the time of order and are subject to change without notice. The price that applies to your order is the price shown at checkout.
A one-time $50 new-logo setup fee applies to new logos, and is non-refundable once your logo has been digitized and a proof has been created. This fee is waived on orders of $300 or more and on reorders using the same logo without changes.
Payment is due at the time of order. SunXWear reserves the right to refuse, cancel, or hold any order for suspected fraud, incorrect pricing, or unavailable inventory, and to refund any payment taken for a cancelled order.
Shipping
Shipping is governed by our Shipping Policy. Shipping rates are calculated at checkout, shipping times vary by destination, and tracking information is provided once your order ships. Delivery times are estimates, not guaranteed dates.
Returns and Refunds
Returns and refunds are governed by our Returns & Refund Policy. Custom embroidered items are final sale, except for defects, damage, or errors on our part. Eligible non-custom items may be returned within 30 days of delivery, subject to the conditions in that policy.
Your Logo and Artwork
By uploading a logo or artwork, you confirm that you own it or have the right to use it for embroidery, and you grant SunXWear permission to reproduce it solely to fulfill your order. You are responsible for any claim arising from artwork you supply, and you agree to indemnify SunXWear against claims, losses, or costs resulting from the unauthorized use of that artwork.
SunXWear may decline to reproduce artwork that infringes the rights of others, is offensive, or violates applicable law.
Trademarks and Website Content
All content on this website, including text, images, and logos, is the property of SunXWear or its respective owners and may not be reproduced without written permission.
All brand names, logos, and trademarks displayed on this website are the property of their respective owners. SunXWear is an independent custom decorator and is not affiliated with, sponsored by, or endorsed by any brand whose products it decorates.
Product Variations
Colors shown on screen may vary slightly from the finished product due to monitor settings and fabric dye lots. Thread colors are matched as closely as possible to the approved proof, but exact color matching cannot be guaranteed.
Limitation of Liability
To the fullest extent permitted by law, SunXWear is not liable for indirect, incidental, or consequential damages arising from the use of this website or any product purchased from it. SunXWear's total liability for any order is limited to the amount paid for that order. Nothing in these terms limits any rights or remedies available to you under applicable consumer protection laws.
Changes to These Terms
SunXWear reserves the right to update these Terms and Conditions, pricing, product availability, and website content without notice. The version in effect at the time of your order applies to that order.
Governing Law
These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.
Contact Us
SunXWear
4302 Benjamin Road, Tampa, FL 33634, United States
Email: customerservice@sunxwear.com
Phone: (941) 899-5040