Refund policy
SUNXWEAR Returns & Refund Policy
At SUNXWEAR, we specialize in custom embroidered and personalized apparel. Because many of our products are made specifically for your order, our return policy differs from traditional retail stores.
Custom Embroidered Items — Final Sale
Custom embroidered, personalized, and logo-decorated items are final sale and cannot be returned or exchanged for change of mind, incorrect size selection, color preference, or ordering the wrong item.
Please review your product selection, sizes, colors, and design proof carefully before approving your order.
If your item arrives defective, damaged, incorrect, or with embroidery that does not match your approved proof, please contact us through our website’s Contact Us page with your order number and clear photos. We will review the issue and arrange an appropriate resolution, which may include repair, replacement, or a refund.
Design changes requested after proof approval are not grounds for a return or refund when the embroidery matches the approved proof. This does not exclude claims for defects or workmanship issues.
Logo Setup Fees
The one-time $50 new-logo setup fee is non-refundable once your logo has been digitized and a proof has been created.
This fee is waived on orders of $300 or more and on reorders using the same logo without changes.
Eligible Returns — Non-Custom Items Only
We offer a 30-day return policy for eligible items purchased without embroidery, personalization, or other decoration. Return requests must be submitted within 30 days of delivery.
To qualify, items must be:
Unworn and unwashed.
In their original condition.
With all original tags attached.
In their original packaging.
An order number or proof of purchase is required.
Cancellations
Cancellation requests for custom orders must be received before proof approval and before production begins. Once either has occurred, custom orders cannot be cancelled.
If a cancellation is accepted after digitizing and proof creation, the applicable $50 logo setup fee remains non-refundable.
For non-custom orders, please contact us as soon as possible to request cancellation. If your order has already shipped, our standard return process applies.
How to Start a Return
Contact us through our website’s Contact Us page with your order number and the reason for your request.
If your return is approved, we will provide return instructions and the correct return address. Do not send items back without authorization.
Return shipping is the customer’s responsibility unless the return is due to a defective, damaged, or incorrect item, or another error on our part. In those cases, we will arrange or cover the necessary return shipping.
We recommend using a trackable shipping method and keeping your shipping receipt until your return has been processed.
Refunds
Once an authorized return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.
Your bank or card issuer may require additional time to post the refund.
Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item, or another error on our part.
Exchanges
Eligible non-custom items may be exchanged for a different size within 30 days of delivery, subject to availability and the condition requirements above.
Customers are responsible for return shipping. Any shipping charge for the replacement item will be communicated before the exchange is finalized.
If the exchange is necessary because of a defective, damaged, or incorrect item, or another error on our part, we will cover the necessary shipping costs.
Custom embroidered, personalized, and logo-decorated items are not eligible for size or preference exchanges.
Your Rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.
Questions?
Please contact us through the Contact Us page on the SUNXWEAR website. Include your order number, if available, so we can assist you.