Privacy policy
SunXWear Privacy Policy
This Privacy Policy describes how SunXWear collects, uses, and shares your personal information when you visit sunxwear.com or place an order with us.
Who We Are
SunXWear
4302 Benjamin Road, Tampa, FL 33634, United States
Email: customerservice@sunxwear.com
Phone: (941) 899-5040
Information We Collect
When you visit our website, place an order, or contact us, we may collect:
- Contact information, including your name, email address, phone number, and shipping and billing addresses.
- Order information, including products ordered, logo files you upload, proof approvals, and order history.
- Payment information, which is processed securely by our payment providers. SunXWear does not store full credit card numbers on its own servers.
- Device and usage information, including your IP address, browser type, pages visited, and how you interact with our website.
- Communications, including messages you send us through our Contact Us page, email, or phone.
How We Use Your Information
We use your information to:
- Process, fulfill, and ship your orders, including proof approval and production.
- Communicate with you about your order, account, or questions.
- Provide customer support and respond to returns, exchanges, and complaints.
- Operate, improve, and protect our website and services.
- Send marketing emails only if you have opted in. You may unsubscribe at any time using the link in any marketing email.
How We Share Your Information
We share your information only as needed to operate our store, including with:
- Shopify, the platform that powers our online store.
- Payment processors, to process your payment securely.
- Shipping carriers, to deliver your order and provide tracking information.
- Service providers that help us operate our website, fulfill orders, or provide customer support.
We do not sell your personal information to third parties.
We may also disclose information if required by law, to protect our rights, or to comply with a legal process.
Cookies
We use cookies and similar technologies to operate our website, remember your cart and preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings, although disabling cookies may affect how the website works.
Data Retention
We retain order and account information for as long as needed to fulfill your order, comply with legal and tax obligations, resolve disputes, and enforce our policies. Logo files are retained to fulfill reorders using the same logo, unless you ask us to delete them.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing communications. To make a request, contact us at customerservice@sunxwear.com with your name and order information, if available. We will respond within a reasonable time.
Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party websites. SunXWear is not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
Changes to This Policy
SunXWear may update this Privacy Policy from time to time. The updated version will be posted on this page, and the version in effect at the time of your visit or order applies.
Contact Us
SunXWear
4302 Benjamin Road, Tampa, FL 33634, United States
Email: customerservice@sunxwear.com
Phone: (941) 899-5040